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We are not your traditional managed services provider. We require workstations and servers to maintain manufacturer (or other) warranty and will manage the vendor to resolve break-fix issues. Our preference is deploying services that are ultimately resilient and flexible, quite often helping our customers navigate digital transformation into cloud-based solutions.

This service allows IMS to provide our customers with a fully managed network, including hardware and licensing, at a low monthly rate. This style of service converts costly networking appliances from a Capital Expense to an Operational Expense. Quite frequently, this model’s total cost of ownership is less than what you would pay another company to procure and manage a network.

IMS follows the national holiday schedule with two exceptions at Thanksgiving and Christmas (we have two days around those holidays). Our phone service will triage and catalog issues during holidays and if there is a high-priority outage, our escalation engineers are contacted (who are available 24 x 7 x 365). We wish the gremlins didn’t come out during holidays but somehow, they don’t always comply with our wishes.

Yes we can. The best way to help secure your environment is by talking to our teams and sharing what problem(s) you are trying to solve. We maintain in-house security expertise, best-in-practice security tools, and partnerships with industry-recognized providers.

Each customer is assigned an Account Executive and a Technical Account Manager. We have established cadences of proactive outreach where we review your needs and services, as well as inventory, lifecycle, security, and more. Additionally, important company information is shared via our customer portal, website, and newsletter. Lastly, our service desk knows how to drive resolution to all your needs. Submit a ticket with your question and they will insure it is answered promptly.