Spartanburg, SC (June 2020) IMS Solutions Group, a premiere provider of managed IT services, is pleased to announce the promotion of Edward MacMillan to Senior Director of Support Services. In this role, Edward will lead IMS Solutions Group’s support teams to provide exceptional service delivery and technical support.
Data center and cloud provider Immedion launched IMS Solutions Group, its managed services division, earlier this year. Edward joined Immedion in 2015 as Director of Customer Services to lead their 24/7/365 Network Operations Center (NOC) support team. Throughout his tenure with the company, Edward demonstrated his commitment to providing customer service excellence. Prior to Immedion, Edward served as the Manager of Charter Business Sales Operations, where he provided enterprise-wide Sales Support Account Coordination.
“Under Edward’s leadership, Immedion’s support team established a reputation for providing unparalleled support and assistance,” said Brandon Myers, Vice President and General Manager of IMS Solutions Group. “Following the recent launch of our division, we’re excited to have Edward on our team to guide the service initiatives at IMS to the same heights.”